The Importance of Good Customer Service From Your Realtor

Realtors are known for many things; however, the great ones can be summed up in one word: servants.

No, they aren’t going to be your butler or wait on you hand and foot, although they may be your chauffeur, great Realtors understand that providing their clients with top-level service isn’t just a feature to market but truly the right thing to do.

Real estate transactions are tricky and complicated. You need someone who is going to be in your corner when things go right and more importantly if they go wrong.

Sure, changing a lightbulb for you and being a resource as you search the city for your new home are all good examples of customer service, but how do you know if your Realtor is providing great customer service?

Check out our guide below to explore some of the more overlooked aspects of real estate and how having a Realtor that provides great customer service will make all of the difference in the world.

 

Scheduling Around Your Ever-Changing Life

While selling or purchasing real estate is typically a high priority for serious buyers or sellers, life still moves on.

The kids have soccer practice.

You have to make time for the gym.

Grocery shopping, spontaneous work assignments…you get the point.

When things change, it’s important to have a real estate agent that is there when you need them. What good is a Realtor that is impossible to get in touch with?

Realtors that provide excellent customer service excel at communication with their clients.

Finding a real estate agent that helps you get things done with respect to your day-to-day lifestyle and stays in communication can make all the difference in the world.

The last thing you want is to have a Realtor fail to cancel those showings and have potential buyers walk into your home only to find a disaster.

Put and keep your best foot forward with a Realtor that understands your schedule and communicates with your early and often.

 

Personal Attention and Care Through the Process

Communication and attention go much farther than the everyday aspects of our lives. Many other aspects of your life can be affected during the buying or selling of a home.

For example, if you are a buyer and looking for a modern condominium in the heart of the city only to find out you’re expecting twins and would suddenly prefer a home in the suburbs, it would help to communicate this with your Realtor.

Customer service can sometimes get lost when assessing and interviewing an agent, but the difference is invaluable.

Be sure to use an agent that is responsible, attentive, and professional for the task at hand.

 

When the Deal Falls Apart

If we are going to live in reality, it is important to realize that you can cross your “T’s” and dot your “I’s”, be prepared for every conceivable scenario, and still have something unrelated to your side of the deal, blow the entire thing up.

This is an unfortunate reality that can be prepared for and corrected with a lot less pain by using a Realtor that is there for you, the client, and not just the sale.

Customer service comes in all shapes and forms; however, we can think of no better example of when customer service is needed more.

When things go wrong during your real estate transaction, it is important to have the right agent by your side to make things right.

Professional Realtors that provide excellent customer service are able to navigate these rough seas and provide a course of action for their clients that not only helps them achieve their goals, but protects them during the cancelation of the real estate transaction.

 

Help During Emergency Situations

Similarly to a deal going south, personal situations may arise during the sale of your home.

Health issues, family dynamics, and various other private matters can come up during the purchasing or selling of a home and it is important to have someone there to help you through those times.

Your Realtor is there to assist in the buying or selling of your real estate and has the opportunity during these difficult times to take away the stress of real estate and work with you to create a solution that’s best for you.

Realtors that are there to help the mentally stressful side of things, particularly when emergencies arise, can be the difference between relief and an additional headache.

 

You’re More Than Your Commission Payment

Every Realtor is obligated by moral code and law to consistently work in the interest of their clients above all else.

But this is the real world.

The vast majority of Realtors are simply hardworking, honest people; however, it is important to use an agent that respects the morals and lawful responsibilities they must uphold for their clients.

Real estate agents who possess quality customer service practices will be thinking of you and not their payday. This helps you by putting your interests and goals first and on the forefront of any deal.

 

Patience and Integrity to Find the Right Home for You

The last thing you want to do when searching for a home is feel rushed into doing so.

A Realtor with great customer service has the ability to learn and grow with you, tailoring searches to fit your needs and staying in communication with you throughout the process.

The right agent is going to be with you for the long haul and is prepared to help you make a smart financial decision that fits your lifestyle instead of pressuring you into a home you are unsure of.

Take your time, learn as you go, and work with a Realtor that keeps your needs in mind by evolving with you through the process.

On the opposite side of this coin, the same can be said when listing a home.

Realtors that provide their clients with true customer satisfaction and great customer service aren’t worried about rushing the process, they are worried about the result.

Hire a Realtor that focuses on all aspects of the result for you instead of treating you as just another number in their sales.

 

Unparalleled Customer Service in Lake Houston

Communication is key and personal service makes all the difference.

The right real estate agent is able to provide quality customer service throughout the process and beyond.

If something arises that is unforeseen during or after the process, great Realtors will be there to ensure these surprises are taken care of and handled professionally for their clients.

In the Lake Houston market, the Realtors at Team Petree- JLA Realty understand and execute this better than anyone.

There when you need them and always putting their clients first, Amanda Petree and her team take pride in providing thoughtful solutions that are client-centric during and after the process of buying or selling a home.

Contact her today and see the value of Amanda Petree’s customer service and how it can help you buy or sell a home.